Our story
Frequently Asked Questions
Shipping Policy
At Studio Renue, we do our best to deliver your order quickly. Below you will find our shipping policy with all the important information regarding shipping costs, delivery times, and other details.
1. Shipping Costs
- For orders within the Netherlands, we offer free shipping for orders above €145,-
2. Delivery Times
- Orders are typically shipped within 1 to 2 business days. Please note that delivery times may vary depending on your location.
3. Order Processing
- Orders placed before 6:00 PM on business days will be shipped within 1 to 2 business days.
- Orders placed after 6:00 PM or during the weekend will be processed on the next business day.
4. Track Your Order
After your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your order status.
5. Shipping Partners
We work with reliable shipping partners such as DHL to ensure your order is delivered safely and on time.
6. Lost or Damaged Packages
If your order has not arrived or has been damaged, please contact us as soon as possible at StudioRenue@gmail.com. We will investigate the issue and provide an appropriate solution.
7. Order Changes & Cancellations
If you wish to change or cancel your order, please contact us as soon as possible. Once the order has been shipped, we are unable to make any changes.
8. Contact Information
For any questions regarding shipping, please contact us at:
📧 Email: StudioRenue@gmail.com
Hopefully you love your item as much as we do. If there is a case you are not satisfied with your order, please seek for contact: studiorenue@gmail.com.
Due to the sustainable nature of our items, returns are normally not permitted.
All our items are vintage and come in various sizes. Each piece is one size, but how it fits depends on your own measurements. Some items have a more oversized fit than others.
You can find size details in the photos and description of each product.
It is not recommended to wash our items in the washing machine and we are not responsible for any damage caused by washing. If needed, hand wash or spot cleanse only.
Steaming is a great way to freshen up our RENUED blazers, as blazers are generally not meant to be washed.
We 100% guarantee the authenticity of these items. All copyrights are reserved by the original trademark owners. Please note that these are all vintage items that are sourced very carefully, but small visibilities of wornage can always occur.